About Us
With our exceptional attention to detail and commitment to customer satisfaction, we are dedicated to providing both residential and commercial clients with a pristine and comfortable space. Our professional and trustworthy team goes above and beyond to ensure every nook and cranny is spotless, allowing you to focus on what truly matters.
Our Story
Regal Touch Residential and Commercial Cleaning is a family-owned cleaning company founded in Indianapolis, Indiana. We service Central Indiana and surrounding areas. We are a bonded and insured company that takes pride in thorough and reliable cleaning. We consistently set the bar high for professional cleaning services each and every time. From the professional appearance of our staff to the detailed cleaning, we believe that our client’s satisfaction is priority.
Our Mission
At Regal Touch Cleaning, our mission is to exceed your expectations and deliver exceptional cleaning services for both residential and commercial spaces. With a meticulous attention to detail and a commitment to customer satisfaction, our professional and trustworthy team goes above and beyond to ensure every nook and cranny is spotless, allowing you to focus on what truly matters.
Frequently Asked Questions
What is your service area?
The Regal Touch Team service areas for commercial and residential are primarily Marion, Hamilton, Hancock, Shelby, Johnson, Morgan, Hendricks and Boone County. We do travel outside this area for special projects from time-to-time.
How many cleaners will be in my home?
In order to provide the most care and personalized service, most homes are cleaned by one specialist. Larger homes, initial cleans, deep cleans and move in/out cleans may have a team of two cleaning specialist.
Will I have the same cleaner in my home?
Yes, our clients on a weekly or bi-weekly maintenance schedule will have the same cleaning specialist for each cleaning. Our #1 goal is to always provide qualified, trained and trustworthy staff.
What time will my cleaner arrive?
We clean Monday through Saturday between 8:00am and 5:30 pm. If you are the first appointment of the day, your cleaner will arrive between 8:00am – 8:15am.
Do I need to be home?
No, most of our clients are not home when we clean. They hide a key in a secure location or provide us a code for entry. If you work from home or prefer to be home when we clean, we do our best to clean around you.
What about my pets?
We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note it in your work order.
When do I pay for service?
Payment is due the day of your cleaning. Mastercard/Visa only.
Should I tip my cleaner?
Tipping is never expected but always appreciated.
What if I'm not satisfied?
Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Please keep in mind it is common for dust to resettle during first time cleans and deep cleans. If we are unable to satisfy you after our re-clean, we will end our services going forward.
What if I need to skip or cancel an appointment?
We understand sickness, vacations, and life in general happens. However, we have reserved a cleaning day on our schedule specifically for you. We require a 48 hour notice if you need to skip, reschedule or cancel your cleaning. There is a $50 charge for notice less than 48 hours.
Why are some services more expensive than others?
Different packages, frequencies and square footages require different scrubbing powers.
Are you licensed and insured?
Yes, because we are commited to your satisfaction and the proper care of your home and business, we are a state-licensed, LLC , bonded and self insured.